Question 1

How do you ensure that your products are Free of harmful Chemicals and Pesticides?

Accepted Answer

We source our products from certified and ethical producers and manufacturers from all-over the world. This ensures that our products are of the highest quality and purity possible.

Question 2

Do you have a physical store that we can visit?

Accepted Answer

We do not have a retail store at this time. We are working on making our product available at different retail store. Please subscribe to our mailing to our newsletter to be alerted.

Question 3

Are any of your Products tested on Animals?

Accepted Answer

We do not carry out any tests on animals.

Question 4

How are your shipping charges calculated?

Accepted Answer

Shipping charges are calculated using a sophisticated software program that calculates the shipping costs on your order. Actual shipping charges are derived using a Canada Post shipping matrix that factors actual weight, or dimensional weight (Length x Width x Height). We do not charge any handling fees. Charges can be seen on-line before you finalize your order. There are no surprises!

Question 5

Where do my orders ship from?

Accepted Answer

ll orders are processed at our Central Warehouse in Calgary, Canada.

Question 6

Can I make changes to my order after I have submitted it?

Accepted Answer

Once an order has been confirmed, you have 24 hrs to make any changes. Should you wish to have any item removed or added to the order pass 24hrs, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.

Question 7

When is my credit card charged?

Accepted Answer

Payments are taken from credit cards as soon as an order is processed.

ORNELIA KANE

SKINCARE

FAQ